Client Terms of Service

These Terms of Service (the "Terms of Service" or "Agreement") govern the use of the mobile and internet-based services offered by Inklink ApS, and any affiliates, subsidiaries, or associated companies ("Inklink", "we" or "us") at and through the website inklinkup.com (the "Website"), the Inklink mobile application and Inklink technology platform (such services, applications, the Website and technology platform are collectively referred to as the "Services"; or the "Inklink Platform"). The defined term the Terms of Service includes all exhibits or policies referenced in the Terms of Service, including the Privacy Policy.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THIS IS A LEGAL AGREEMENT BETWEEN INKLINK AND YOU, WHICH GOVERNS YOUR USE OF THE SERVICES. YOUR USE OF THE SERVICES CONSTITUTES YOUR ACCEPTANCE OF AND AGREEMENT TO ALL OF THE TERMS AND CONDITIONS IN THESE TERMS OF SERVICE AND YOUR REPRESENTATION THAT YOU ARE AN INDIVIDUAL WHO CAN FORM LEGALLY BINDING CONTRACTS UNDER APPLICABLE LAW. WITHOUT LIMITING THE FOREGOING, THE SERVICES ARE NOT AVAILABLE TO CHILDREN (PERSONS UNDER THE AGE OF 18) OR USERS WHO HAVE HAD THEIR USER ACCOUNT TEMPORARILY OR PERMANENTLY DEACTIVATED. BY BECOMING A USER, YOU REPRESENT AND WARRANT THAT YOU ARE AT LEAST 18 YEARS OLD AND THAT YOU HAVE THE RIGHT, AUTHORITY AND CAPACITY TO ENTER INTO AND ABIDE BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU OBJECT TO ANYTHING IN THESE TERMS OF SERVICE, YOU ARE NOT PERMITTED TO USE THE SERVICES.

The Inklink Platform is protected by intellectual property laws, including without limitation copyright laws and trademark laws, and international treaties. Unauthorized reproduction or distribution of the Services or the Inklink Platform, or any portion of them, may result in severe civil and criminal penalties, and will be prosecuted to the maximum extent possible under the law. The Services are licensed, not sold.

I. SERVICES

Inklink is a platform that provides a scheduling, booking, social, and payment application that makes it easy for clients ("Clients" or "you") seeking tattoo, piercing, laser removal, permanent makeup, or other body art and beauty services (collectively, "Professional Services") from an artist, technician, and/or permanent makeup artist (collectively, "Artists") providing Professional Services through a shop or studio (a "Shop"). The Artists, Shops, and Clients are all users of the Services provided by Inklink and are hereinafter referred to collectively as "Users."

In addition to booking, the Inklink Platform provides the following features and functionality available to Clients: (i) an in-app digital wallet for storing credits, redeeming gift cards, and making payments; (ii) the ability to purchase and redeem digital and physical gift cards; (iii) browsing and reserving flash designs offered by Artists; (iv) registering for and attending events hosted by Shops or Artists, including classic events, walk-in events, and paid events; (v) enrolling in educational tutorials and courses offered by Artists; (vi) viewing and participating in live streams hosted by Artists; (vii) social media features including creating posts, stories, reels, comments, and following other Users; (viii) in-app chat and messaging with Artists and Shops; (ix) rating and reviewing Artists and Shops; (x) using promotional discount codes and referral codes; and (xi) receiving push notifications and in-app announcements (collectively with booking, the "Platform Features").

Inklink solely provides a platform for Artists, Shops, and Clients to connect and serves only as a medium to facilitate the provision of Professional Services. Inklink does not provide or contract for Professional Services, and Artists and Clients contract independently for the provision of Professional Services. Each Client is solely responsible for selecting the Artist, the Professional Services to be provided and the location at which Professional Services will be performed, whether on the premises of an Artist or at a site designated by the Client. Any decision by a Client to receive Professional Services or by an Artist to provide Professional Services is a decision made in such person's sole discretion.

Inklink does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any Professional Services provided by Artists nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Artists or Clients. Inklink makes no representations or warranties whatsoever with respect to Professional Services offered or provided by Artists or requested by Clients through use of the Services, whether in public, private, or offline interactions, or about the accreditation, registration or licensing of any Artist. You understand that Inklink does not routinely screen its Users, inquire into the background of its Users or attempt to verify information provided by any User. Inklink does not verify or confirm that any User is who they claim to be or is accurately representing themselves and does not verify or confirm any representations with respect to Professional Services or Artists' identity on the Inklink Platform. Inklink does not assume any responsibility for the accuracy or reliability of this information or any information provided on or through the Inklink Platform.

Although the Services are intended to provide each Artist's availability in real-time, it is possible that a scheduling conflict may occur that requires the Artist to reschedule your reservation. Creation of a reservation using the Services is not a guarantee that the Artist will honor the reservation as scheduled.

Inklink cannot guarantee availability of the Services to any User.

II. PAYMENTS

By using the Inklink Services to book and pay for Professional Services means you acknowledge and agree to pay the fees associated with booking the Professional Services ("Charges") as described either at the time of reservation or in person with the Artist at time of checkout. Charges include applicable fees or deposits for Professional Services, plus any tips to the Artist that you elect to pay, plus applicable booking fees ("Booking Fee"), if any, applicable taxes and other applicable fees. Professional Services fees are set by Artists and are set forth on the applicable Artist's page within the Inklink Platform. After you make a reservation but prior to your time of appointment, a charge (in the case of a deposit) or authorization hold may be placed on your payment method. If you cannot make your appointment, it is your responsibility to inform your Artist to cancel on time to avoid unnecessary charges. Note, however, it is your responsibility to know your Artist's cancellation policy and the cancellation policy of the business your Artist is associated with (the "Shop"). In the event that you or your Artist cancels your appointment for Professional Services, depending on your Artist's or the Shop's cancellation policy, you may be assessed a cancellation fee ("Cancellation Fee") by the Artist. If using the Inklink Services to book your appointment, then each Artist's Cancellation Fee, if any, is displayed for you to acknowledge and agree prior to you submitting your reservation. We may also assess a "Disruption Fee" against you if we suspect that you have made repeated and frequent cancellations or intentionally cancelled Professional Services to disrupt the Services or the provision of Professional Services. Cancellation Fees and Disruption Fees may be equal to the entire Charges for the reservation. After deducting Cancellation Fees and Disruption Fees, if applicable, any remaining difference will be refunded to the original payment method minus the Booking Fee and applicable taxes.

In connection with using the Inklink Platform to receive Professional Services you are required to enter credit card or other payment information. By entering your payment information when requested, you authorize Inklink and payment processors to charge and process assessed Charges, Booking Fees, Cancellation Fees or Disruption Fees. While Inklink takes what we believe to be reasonable efforts to ensure secure transmission of your information to third parties who assess and process payments, Inklink is not responsible for any fees or charges assessed by third parties or any errors in the processing of payments by third parties, including any errors that result from third-party negligence, improper transmission of payment information, your mistaken submission of payment information, or your submission of erroneous payment information.

Inklink facilitates the payment transaction per these Terms of Service between you and each Artist, but is not responsible for mediating any resulting disputes. Inklink has no obligation to provide refunds or credits, but may grant them in extenuating circumstances, as a result of specific refund guarantee promotions, or to correct any errors made by Inklink, in each case in Inklink's sole discretion.

III. PAYMENT PROCESSING SERVICES

Inklink's Role

Part of the functionality of the Services allows Clients to pay and Artists to accept payments for Professional Services, including card-based payments initiated with cards bearing the trademarks of various credit or debit card companies (collectively, the "Networks"). Inklink is not a bank and does not offer banking services as defined by applicable financial regulatory authorities. Inklink facilitates the processing of payments Artists receive from Clients. This means that we collect, analyze and relay information generated in connection with these payments.

Authorization

You authorize us to process payments in accordance with the Services, using the payment information you have supplied.

Credit Card Authorization

Upon addition of a new payment method, Inklink may seek authorization of your selected payment method for verification purposes to ensure that the cost of Professional Services will be covered and protect against unauthorized behavior. The authorization is not a charge. However, it may reduce your available credit by the authorization amount until your applicable Network's next processing cycle. Should the amount of our authorization exceed the total funds on deposit in your account, you may be subject to overdraft or non-sufficient funds charges by the institution issuing your debit or credit card. We cannot be held responsible for these charges and are unable to assist you in recovering them from your issuing institution.

IV. PLATFORM FEES

Inklink charges a platform service fee ("Platform Fee") on certain transactions processed through the Inklink Platform. The Platform Fee is calculated as a percentage of the service price (exclusive of VAT) and is added to the total amount payable by you at the time of checkout. The applicable Platform Fee percentage is displayed to you prior to completing any transaction. The Platform Fee covers the cost of operating the Inklink Platform, including payment processing, customer support, and platform maintenance. Platform Fees are non-refundable except where the underlying transaction is fully refunded in accordance with the applicable cancellation or refund policy. The Platform Fee applies to all transactions processed through the Inklink Platform regardless of the payment method used, including card payments, cash payments, and wallet credits.

Cash Payments: Where a Client pays for Professional Services in cash directly to the Artist or Shop, the applicable Platform Fee remains payable to Inklink. The Platform Fee for cash transactions will be deducted from the Artist's or Shop's next payout processed through the Inklink Platform. By accepting cash payment for a booking facilitated through the Inklink Platform, the Artist or Shop acknowledges and agrees that the Platform Fee will be recovered from subsequent payouts.

Apple In-App Purchases (iOS): For certain digital content purchases made through the Inklink iOS application, including Courses, payment is processed via Apple's In-App Purchase system. For these transactions, the total price displayed to you includes the Artist's course fee, the Inklink Platform Fee, and Apple's mandatory processing fee (currently 30% of the transaction amount). The final price is rounded to the nearest price tier permitted by Apple. The applicable price is clearly displayed to you before completing the purchase. Promotional codes, discount codes, and wallet credits cannot be applied to purchases made through Apple In-App Purchase. Refund requests for In-App Purchases must be submitted to Apple in accordance with Apple's refund policies.

V. WALLET AND STORE CREDITS

The Inklink Platform provides a digital wallet feature ("Wallet") that allows you to store credits and make payments for Professional Services and other purchases on the platform.

• Wallet Credits: Wallet credits may be obtained through gift card redemption, store credit issuance by a Shop, promotional offers, referral rewards, or loyalty points conversion. Wallet credits are denominated in the applicable currency and are not transferable to other Users.
• Non-Cash Value: Wallet credits are not legal tender, have no cash value, and cannot be exchanged for cash, cheques, or bank transfers. Wallet credits can only be used to pay for Professional Services or products available through the Inklink Platform.
• Expiration: Store credits and promotional credits may have an expiration date as specified at the time of issuance. Expired credits are automatically forfeited and cannot be reinstated.
• Loyalty Points: The Inklink Platform may offer loyalty points for qualifying activities such as completing bookings or referring new Users. Points may be converted to Wallet credits at the conversion rate displayed in the application. Inklink reserves the right to modify, suspend, or terminate the loyalty points program at any time.
• Disputes: If you believe there is an error in your Wallet balance, you must notify Inklink within thirty (30) days of the date the error occurred. Inklink will investigate and resolve the dispute in its sole discretion.

VI. GIFT CARDS

Shops may sell digital and physical gift cards ("Gift Cards") through the Inklink Platform. The following terms apply to Gift Card purchases and redemption:

• Purchase: Gift Cards may be purchased for yourself or as a gift for another person. Payment for Gift Cards is processed through Stripe and the funds are transferred to the issuing Shop. The purchase of a Gift Card constitutes a final sale.
• Redemption: Gift Cards may be redeemed by entering the unique code provided at the time of purchase or by scanning the QR code. Upon redemption, the Gift Card value is credited to your Wallet and may be used to pay for Professional Services at the issuing Shop or, where permitted by the Shop, at other participating Shops.
• Non-Refundable: Gift Cards are non-refundable and cannot be exchanged for cash. Partially used Gift Cards will retain the remaining balance in your Wallet until the balance is fully used or expires.
• Expiration: Gift Cards may have an expiration date as set by the issuing Shop and displayed at the time of purchase. It is your responsibility to use the Gift Card before the expiration date. Applicable consumer protection laws regarding gift card expiration remain unaffected.
• Lost or Stolen: Inklink is not responsible for lost, stolen, or compromised Gift Cards. Gift Cards are treated like cash and should be safeguarded accordingly.

VII. FLASH DESIGNS AND RESERVATIONS

Artists and Shops may offer pre-designed tattoo artwork ("Flash Designs") for purchase through the Inklink Platform. Flash Designs may be offered as limited-quantity items or one-of-one exclusive designs.

• Reservations: When you reserve a Flash Design, a temporary hold is placed and a payment is processed. Reservations are time-limited, and if you do not complete the booking within the specified period, the reservation may expire and the Flash Design may become available to other Clients.
• Limited Availability: Flash Designs marked as limited quantity or one-of-one are subject to availability. Inklink does not guarantee that a Flash Design will remain available at the time of your reservation or booking.
• Intellectual Property: Flash Designs are the intellectual property of the respective Artist. Purchasing or reserving a Flash Design grants you a personal, non-transferable license to receive the design as a Professional Service. You may not reproduce, distribute, or commercially exploit Flash Design artwork without the express written consent of the Artist.

VIII. EVENTS AND TUTORIALS

a) Events

Shops and Artists may host events through the Inklink Platform, including classic events, walk-in events, and paid events. By registering for or attending an event, you agree to the following:

• Event registration may be subject to capacity limits. Inklink does not guarantee your attendance if an event reaches capacity. Waitlist functionality may be available for certain events.
• Paid events require payment at the time of registration. The applicable Platform Fee will be added to the event price. Refund policies for event cancellations are set by the hosting Shop or Artist and will be displayed prior to registration.
• You are responsible for your own conduct at events. Inklink is not responsible for any injury, loss, or damage that occurs during an event, including Professional Services performed at the event.

b) Tutorials and Courses

Artists may offer educational tutorials and courses ("Courses") through the Inklink Platform, which may include video content, lesson materials, and progress tracking. By enrolling in a Course, you agree to the following:

• Course enrollment requires payment of the listed price plus applicable fees. Payment is processed at the time of enrollment.
• iOS Purchases: On Apple iOS devices, Course purchases are processed exclusively through Apple's In-App Purchase system. The displayed price includes the Artist's course fee, the Inklink Platform Fee, and Apple's processing fee, rounded to the nearest Apple-approved price tier. Promotional codes, discount codes, and Inklink wallet credits cannot be used for Course purchases on iOS. Refunds for iOS Course purchases are subject to Apple's refund policies and must be requested through Apple.
• Non-iOS Purchases: On non-iOS platforms (web, Android), Course purchases are processed via Stripe. The listed price plus the applicable Platform Fee will be charged at the time of enrollment.
• Course content is the intellectual property of the respective Artist. You are granted a personal, non-transferable license to view the Course content for your own educational purposes. You may not record, reproduce, distribute, or share Course content with third parties.
• Course access may be subject to time limitations as specified by the Artist. Inklink does not guarantee the perpetual availability of Course content.
• Purchase Restoration: If you have purchased a Course on iOS and need to access it on another device, you may restore your purchases through the "Restore Purchases" option in your profile settings. Restored purchases are verified with Apple and your access will be reinstated at no additional charge.

c) Live Streams

Artists may host live video streams through the Inklink Platform. By viewing or participating in a live stream, you agree not to record, screenshot, or redistribute the content without the express consent of the hosting Artist. You agree to conduct yourself respectfully during live streams. Inklink reserves the right to remove participants who engage in abusive, offensive, or disruptive behaviour.

d) General Services

In addition to tattoo bookings, Shops and Artists may offer non-tattoo services through the Inklink Platform, including but not limited to piercings, laser removal, cosmetic tattoos, and other body art or beauty services ("General Services"). By booking a General Service, you agree to the following:

• General Service bookings require payment of the listed price plus applicable VAT and the Platform Fee. Payment, or a deposit where applicable, is processed at the time of booking.
• Deposit requirements, duration, pricing, and service descriptions are set by the respective Shop or Artist. Inklink does not guarantee the accuracy of service descriptions or the quality of General Services.
• Cancellation and refund policies applicable to tattoo bookings also apply to General Service bookings, unless otherwise specified by the Shop or Artist at the time of booking.

IX. SOCIAL MEDIA FEATURES

The Inklink Platform includes social media features that allow Users to create, share, and interact with content. By using these features, you agree to the following:

• Content Creation: You may create and share posts, stories, reels (short-form video), and comments. All content you create must comply with applicable laws and must not contain material that is defamatory, obscene, threatening, harassing, hateful, discriminatory, sexually explicit, or otherwise objectionable.
• Stories: Stories are ephemeral content that may be automatically removed after a specified period (typically 24 hours). You acknowledge that stories and their view data may be permanently deleted after expiration.
• Content License: By posting content on the Inklink Platform, you grant Inklink a non-exclusive, royalty-free, worldwide license to display, distribute, and promote your content in connection with the Services. This license terminates when you delete the content or your Account.
• Content Moderation: Inklink reserves the right to remove, hide, or restrict any content that violates these Terms of Service or our content guidelines, without prior notice. Content that receives a threshold number of reports from other Users may be automatically hidden pending review.
• Reporting: You may report content that you believe violates these Terms of Service or applicable law. Report categories include but are not limited to: nudity, hate speech, spam, copyright infringement, harassment, violence, and misinformation. Inklink will review reports and take appropriate action in its sole discretion.
• Following and Connections: You may follow other Users and view their public content. Inklink does not guarantee the availability or accuracy of content posted by other Users.
• Affiliate Links: Users may share affiliate links within their content. Inklink is not responsible for third-party products or services promoted through affiliate links. Any transactions you make through affiliate links are between you and the third party.

X. IN-APP CHAT AND MESSAGING

The Inklink Platform provides in-app messaging functionality allowing you to communicate directly with Artists and Shops. By using the messaging feature, you agree to the following:

• Messages may include text and media (images, files). You are solely responsible for the content of your messages and must not use messaging to send unsolicited commercial messages, harass other Users, or transmit illegal or harmful content.
• Inklink may retain message data for the purposes of providing the Services, resolving disputes, and complying with legal obligations. Inklink does not routinely monitor private messages but reserves the right to review messages in response to reports of abuse or legal requests.
• Real-time messaging is provided on a best-effort basis. Inklink does not guarantee the delivery, timeliness, or receipt of any message.

XI. RATINGS AND REVIEWS

The Inklink Platform allows you to rate and review Artists and Shops after receiving Professional Services. By submitting a rating or review, you agree to the following:

• Ratings and reviews must be honest, accurate, and based on your genuine experience. You must not submit fake, misleading, or incentivized reviews.
• Inklink reserves the right to remove reviews that are defamatory, obscene, fraudulent, or otherwise violate these Terms of Service.
• By submitting a review, you grant Inklink a perpetual, non-exclusive license to display, reproduce, and distribute your review in connection with the Services.

XII. PROMOTIONS, DISCOUNTS AND REFERRALS

Shops and Artists may offer promotional discount codes through the Inklink Platform. Discount codes are subject to the terms and conditions set by the issuing Shop or Artist, including expiration dates and usage limits. Inklink is not responsible for honoring expired or invalid discount codes.

The Inklink Platform may offer a referral program that rewards you for referring new Users. Referral rewards (credits, discounts, or other benefits) are subject to the program terms displayed in the application. Inklink reserves the right to modify, suspend, or terminate the referral program at any time. Referral abuse, including self-referrals or fraudulent referrals, may result in forfeiture of rewards and Account suspension.

XIII. ADVERTISEMENTS

The Inklink Platform may display advertisements from Shops and Artists ("Advertisements"). Advertisements may be targeted based on your location and preferences. Inklink does not endorse or guarantee the accuracy of any Advertisement. Your interactions with Advertisers are solely between you and the Advertiser, and Inklink is not responsible for any loss or damage resulting from such interactions.

XIV. INKLINK ACCOUNTS

Account Registration

By submitting a Professional Services request with an Artist or creating an account with Inklink (an "Account"), you are granted a right to use the Services provided by Inklink subject to the restrictions set forth in these Terms of Service and in the Privacy Policy (which is incorporated herein and is a part of these Terms of Service) and any other restrictions stipulated to you by us in writing. In registering for an Account, you agree to provide true, accurate, current and complete information about yourself as prompted by the Services' registration process and as requested from time to time by Inklink (such information, "Registration Data"). You further agree that, in providing such Registration Data, you will not knowingly omit or misrepresent any material facts or information and that you will promptly enter corrected or updated Registration Data via the Services, or otherwise advise us promptly in writing of any changes or updates to your Registration Data. You further consent and authorize us to verify your Registration Data as required for your use of and access to the Services. We reserve the right to suspend or terminate the Account of anyone who provides inaccurate, untrue, or incomplete information, or who fails to comply with the account registration requirements.

Account ID

Once you register for the Services, you shall receive a unique user identification and password in connection with your Account (collectively referred to herein as "Account IDs"). You must use your true and accurate name when signing up for an Account. You are required to select an appropriate and non-offensive Account ID. We reserve the right to remove or reclaim any Account ID if we believe, in our sole discretion, the Account ID is inappropriate, offensive or confusing or potentially violates the rights of a third party (such as when a trademark owner provides notice that an Account ID is similar to the trademark and the Account ID does not closely relate to the User's actual name or trademark rights).

Your Account

You agree to maintain your Account solely for your own use. You agree that you will not allow another person to use your Account IDs to access or use the Services under any circumstances. You are solely and entirely responsible for maintaining the confidentiality of your Account IDs and for any charges, damages, liabilities or losses incurred or suffered as a result of your failure to do so. We are not liable for any harm caused by or related to the theft of your Account IDs, your disclosure of your Account IDs, or your authorization to allow another person to access or use the Services using your Account IDs. Furthermore, you are solely and entirely responsible for any and all activities that occur under your Account, including any charges incurred relating to the Services. You agree to immediately notify us of any unauthorized use of your Account or any other breach of security known to you. You acknowledge that the complete privacy of your data and messages transmitted while using the Services cannot be guaranteed.

Linking Your Account

As part of the functionality of the Services, you may link your Account with online accounts you may have with third party service providers (each such account, a "Third Party Account") by either: (i) providing your Third Party Account login information through the Services; or (ii) allowing Inklink to access your Third Party Account, as is permitted under the applicable terms and conditions that govern your use of such Third Party Account. You represent that you are entitled to disclose your Third Party Account login information to Inklink and/or grant Inklink access to your Third Party Account (including, but not limited to, for use for purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third Party Account and without obligating Inklink to pay any fees or making Inklink subject to any usage limitations imposed by such third party service providers. By granting Inklink access to any Third Party Accounts, you understand that Inklink may access, make available and store (if applicable) any content that you have provided to and stored in your Third Party Account, including without limitation any friend lists, mutual friends lists, following/followed lists and liked lists (the "SNS Content"), so that it is available on and through the Inklink Platform to other Users. Unless otherwise specified in these Terms of Service, all SNS Content, if any, shall be considered to be your information. Depending on the Third Party Accounts you choose and subject to the privacy settings that you have set in such Third Party Accounts, personally identifiable information that you post to your Third Party Accounts may be available on and through your Account on the Inklink Platform. Please note that if a Third Party Account or associated service becomes unavailable or Inklink's access to such Third Party Account is terminated by the third party service provider, then SNS Content may no longer be available on and through the Inklink Platform. At your request made via e-mail to support@inklinkup.com, Inklink will deactivate the connection between the Inklink Services and any of your Third Party Accounts and delete any applicable information stored on Inklink's servers that was obtained through such Third Party Account, except the username and profile picture that become associated with your Account. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD PARTY SERVICE PROVIDERS. Inklink makes no effort to review any SNS Content for any purpose, including but not limited to, for accuracy, legality or non-infringement, and Inklink is not responsible for any SNS Content.

Inklink facilitates the payment transaction per these Terms of Service between you and each Artist, but is not responsible for mediating any resulting disputes. Inklink has no obligation to provide refunds or credits, but may grant them in extenuating circumstances, as a result of specific refund guarantee promotions, or to correct any errors made by Inklink, in each case in Inklink's sole discretion.

The Services may contain links to third party websites that are not owned or controlled by Inklink. Inklink has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites. In addition, Inklink will not and cannot censor or edit the content of any third-party site. By using the Services, you expressly relieve Inklink from any and all liability arising from your use of any third-party website.

You acknowledge and agree that the Services may access your e-mail address book associated with a Third Party Account and your contacts list stored on your mobile device or tablet computer solely for the purposes of identifying and informing you of those contacts who have also registered to use the Services.

XV. ACCOUNT TERMINATION

Right to Terminate

Inklink reserves the right, in its sole discretion, to terminate your Account if you violate these Terms of Service or for any reason or no reason at any time. We may also suspend your access to your Account (including the funds in your Account), the Inklink Platform and the Services if you (i) have violated the terms of this Agreement, any other agreement you have with Inklink, or Inklink's policies or (ii) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in dishonest, fraudulent or illegal conduct.

Termination Effects

If your Account is terminated or suspended for any reason or no reason, you agree:

• (a) to continue to be bound by this Agreement
• (b) to immediately stop using the Services
• (c) that the license provided under this Agreement shall end
• (d) that we reserve the right (but have no obligation) to delete all of your information and account data stored on our servers
• (e) that Inklink shall not be liable to you or any third party for termination or suspension of access to the Services or for deletion of your information or account data

We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Charges, Cancellations fees or other fees or costs accrued prior to the termination and any other amounts owed by you to us or any of the Artists as provided in this Agreement.

Inklink is not liable for any losses relating to chargebacks, fraudulent charges, or other actions by any User that are deceptive, fraudulent or otherwise invalid ("Fraudulent Actions"). By using the Services, you hereby release Inklink from any liability arising from Fraudulent Actions. You will also use best efforts to promptly notify Inklink of any Fraudulent Actions, which may affect the Services. Inklink reserves the right, in its sole discretion, to terminate the account of any User that engages in, or enables any other User to engage in, Fraudulent Actions.

XVI. INKLINK COMMUNICATIONS

By using the Inklink Platform, you expressly consent and agree to accept and receive communications from Inklink, including SMS messages, push notifications, email notifications, and in-app notifications. These communications may include, but are not limited to: booking reminders and confirmations, payment receipts and transaction updates, event and course notifications, social media activity alerts, promotional offers and platform announcements, and operational communications concerning your Account or use of the Inklink Platform.

Message frequency may vary depending on your activity and preferences. You may manage your notification preferences through the Inklink Platform settings or by contacting us at support@inklinkup.com. You may opt out of promotional messages at any time via the unsubscribe link in emails or through your app notification settings. Your carrier's standard message and data rates may apply to SMS communications. You acknowledge that you are not required to consent to receive promotional messages as a condition of using the Inklink Platform or the Services. However, you acknowledge that opting out of receiving certain communications may impact your use of the Inklink Platform or the Services.

XVII. INKLINK USE, LIMITATIONS AND CHANGES TO THE SERVICE

We may change, modify, suspend, or discontinue all or any part of the Services at any time, with or without reason. You acknowledge that the operation of the Services may from time to time encounter technical or other problems and may not necessarily continue uninterrupted or without technical or other errors and Inklink shall not be responsible to you or others for any such interruptions, errors or problems or an outright discontinuance of the Services. Inklink has no obligation to maintain or update the Services or to continue producing or releasing new versions of the Services.

We will make reasonable efforts to keep the Services operational twenty-four (24) hours a day/seven (7) days a week, except for: (i) planned downtime (of which we will endeavor to provide at least 8 hours prior notice); or (ii) any unavailability caused by circumstances beyond our control, including but not limited to, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems or Internet service provider failures or delays.

As a User of the Services, you agree to follow all applicable rules and laws and take full responsibility for any promotion you offer via the Services.

When you publish content or information through the Service, it means that everyone, including people outside of the Inklink community, will have access to that information and we may not have control over what they do with it.

We always appreciate your feedback or other suggestions about Inklink, but you understand that we may use them without any obligation to compensate you for them (just as you have no obligation to offer them).

We do our best to keep Inklink safe and spam free, but can't guarantee it. With respect to your use of the Inklink Platform and receipt of Professional Services, you agree not to:

• impersonate any person or entity;
• stalk, threaten, or otherwise harass any person;
• carry any weapons;
• violate any law, statute, ordinance or regulation;
• interfere with or disrupt the Services or the Inklink Platform or the servers or networks connected to the Inklink Platform;
• post or transmit information or interact on the Inklink Platform in a manner which is false, inaccurate, misleading (directly or by omission or failure to update information), defamatory, libelous, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, or illegal;
• use the Inklink Platform in any way that infringes any third party's rights, including but not limited to: intellectual property rights, copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
• post, e-mail or otherwise transmit any malicious code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or surreptitiously intercept or expropriate any system, data or personal information;
• forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the Inklink Platform;
• "frame" or "mirror" any part of the Inklink Platform, without our prior written authorization or use meta tags or code or other devices containing any reference to us in order to direct any person to any other web site for any purpose;
• modify, adapt, translate, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Inklink Platform or any software used on or for the Inklink Platform;
• rent, lease, lend, sell, redistribute, license or sublicense the Inklink Platform;
• use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, scrape, "data mine", or in any way reproduce or circumvent the navigational structure or presentation of the Inklink Platform or its contents;
• link directly or indirectly to any other web sites;
• transfer or sell your Account or Account ID to any other party; or
• cause or facilitate any third-party to engage in the restricted activities above.

To make sure we are able to provide the Services you agree to:

• keep your Registration Data and contact information accurate and up-to-date;
• keep your payment information accurate and up-to-date;
• keep your Account IDs and Account information confidential and to not share your login information or Account IDs, let anyone else access your Account, or do anything else that might jeopardize the security of your Account.

XVIII. HEALTH AND PERSONAL DATA NOTICE

The Inklink Platform is not a healthcare service. You should not share sensitive health information, medical records, or other special category personal data (as defined under the GDPR) through the Services unless it is directly necessary for the provision of Professional Services (such as allergy information relevant to a tattoo or piercing appointment). Any such information is shared at your own risk and is subject to the data processing practices described in our Privacy Policy. Artists and Shops are independent data controllers for the personal data they collect from you in the course of providing Professional Services.

XIX. PROPRIETARY RIGHTS

The Services contain content and technology of Inklink that is protected by copyright, trademark, patent, trade secret and other laws. Inklink owns intellectual property rights to any protectable part of the Services, including but not limited to the design, artwork, logos, functionality, and documentation (collectively, the "Inklink Property"). You may not copy, modify, or reverse engineer any part of the Services or the Inklink Property.

In order to operate the Services, Inklink needs to make certain use of your publicly posted content. Therefore, by posting, uploading or submitting to Inklink, or making available for inclusion in publicly accessible areas of Inklink, any text, images, photos, graphics, audio or video, including any content protected by intellectual property rights (collectively, "Content"), you represent that you have full authorization to do so. You also hereby grant Inklink a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, distribute, reproduce, modify, adapt, publicly perform, publicly display and make derivative works of such Content in connection with the Services and any services or products affiliated with the Services, regardless of the form of media used or of whether such services or products now exist or are developed in the future. This license exists only for as long as you elect to continue to include such Content on Inklink and will terminate at the time such Content is removed from the Services by you or by Inklink. Inklink reserves the right to remove or change any images without notice.

When you delete Content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed Content may persist in backup copies for a reasonable period of time (but will not be available to others).

Inklink reserves the right to remove any Content from the Inklink Platform, at its sole discretion.

Inklink respects the intellectual property of others. Inklink may, at its discretion, disable and/or terminate the Accounts of Users who Inklink, in its determination, believes have repeatedly infringed others' rights. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide the following information to Inklink's copyright agent via email to support@inklinkup.com:

• an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
• a description of the copyrighted work or other intellectual property that you claim has been infringed;
• description of where the material that you claim is infringing is located on the site, including a url link;
• your address, telephone number, and email address;
• a statement by you that you have a good faith belief that the disputed use is not authorized or consented to by the copyright owner, its agent, or the law;
• a statement by you that the above information in your notice is completely accurate and that you are the copyright or intellectual property owner or are authorized to act on the copyright or intellectual property owner's behalf.

XX. DISCLAIMERS

YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. YOU ARE FULLY AND SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS AND YOU AGREE THAT IT IS SOLELY YOUR RESPONSIBILITY TO TAKE REASONABLE PRECAUTIONS IN ALL ACTIONS AND INTERACTIONS WITH OTHER ARTISTS AND CLIENTS AND IN THE PROVISION OR RECEIPT OF PROFESSIONAL SERVICES. INKLINK IS NOT RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICES. INKLINK IS UNDER NO OBLIGATION TO, AND DOES NOT ROUTINELY, SCREEN ITS USERS, INQUIRE INTO THE BACKGROUND OF ITS USERS OR ATTEMPT TO VERIFY INFORMATION PROVIDED BY ANY USER. WE RESERVE THE RIGHT, BUT HAVE NO OBLIGATION, TO MONITOR DISPUTES BETWEEN YOU AND OTHER USERS. PLEASE CAREFULLY SELECT THE TYPE OF INFORMATION THAT YOU POST ON THE SERVICES OR THROUGH THE SERVICES OR RELEASE TO OTHERS. WE DISCLAIM ALL LIABILITY, REGARDLESS OF THE FORM OF ACTION, FOR THE ACTS OR OMISSIONS OF ANY USER OR OTHER PARTIES.

LOCATION DATA PROVIDED BY THE INKLINK PLATFORM IS FOR BASIC LOCATION PURPOSES ONLY AND IS NOT INTENDED TO BE RELIED UPON IN SITUATIONS WHERE PRECISE LOCATION INFORMATION IS NEEDED OR WHERE ERRONEOUS, INACCURATE OR INCOMPLETE LOCATION DATA MAY LEAD TO DEATH, PERSONAL INJURY, PROPERTY OR ENVIRONMENTAL DAMAGE. NEITHER INKLINK, NOR ANY OF ITS CONTENT PROVIDERS, GUARANTEES THE AVAILABILITY, ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF LOCATION DATA DISPLAYED BY THE INKLINK PLATFORM. ANY OF YOUR INFORMATION, INCLUDING GEOLOCATIONAL DATA, YOU UPLOAD, PROVIDE, OR POST ON THE INKLINK PLATFORM MAY BE ACCESSIBLE TO INKLINK AND CERTAIN USERS OF THE INKLINK PLATFORM.

IT IS POSSIBLE FOR OTHERS TO OBTAIN PERSONAL INFORMATION ABOUT YOU DUE TO YOUR USE OF THE SERVICES OR PROFESSIONAL SERVICES AND USE SUCH INFORMATION TO HARASS OR INJURE YOU. WE ARE NOT RESPONSIBLE FOR THE USE OF ANY PERSONAL INFORMATION THAT YOU DISCLOSE ON THE INKLINK PLATFORM OR THROUGH THE SERVICES OR PROFESSIONAL SERVICES. YOU UNDERSTAND THAT IN USING THE SERVICES, SENSITIVE INFORMATION WILL TRAVEL THROUGH THIRD-PARTY INFRASTRUCTURE THAT IS NOT UNDER INKLINK'S CONTROL (SUCH AS THIRD PARTY SERVERS). INKLINK MAKES NO WARRANTY WITH RESPECT TO THE SECURITY OF SUCH THIRD-PARTY INFRASTRUCTURE.

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. INKLINK AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.

INKLINK MAKES NO WARRANTY THAT (I) THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (II) THAT YOUR ACCESS TO OR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE, (III) THAT ANY DEFECTS IN THE SERVICES WILL BE CORRECTED, OR (IV) THAT THE SERVICES OR ANY SERVER THROUGH WHICH YOU ACCESS THE SERVICES IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

INKLINK MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE QUALITY, SUITABILITY, RELIABILITY, TIMING, DURABILITY, LEGALITY, OR ANY OTHER ASPECT OF PROFESSIONAL SERVICES OFFERED OR PROVIDED BY ARTISTS OR REQUESTED BY CLIENTS THROUGH USE OF THE SERVICES WHETHER IN PUBLIC, PRIVATE, OR OFFLINE INTERACTIONS OR ABOUT THE ACCREDITATION, REGISTRATION OR LICENSE OF ANY ARTIST.

ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM, MOBILE DEVICE, TABLETS OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM INKLINK OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OF SERVICE.

XXI. LIMITATIONS OF LIABILITY AND RELEASE

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL INKLINK OR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR BODILY INJURY OR EMOTIONAL DISTRESS AND DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF INKLINK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE SERVICES; (II) PROFESSIONAL SERVICES FACILITATED BY THE SERVICES OR ANY INTERACTIONS BETWEEN USERS, INCLUDING WITHOUT LIMITATION ANY LIABILITIES ARISING IN CONNECTION WITH THE CONDUCT, ACT OR OMISSION OF ANY USER (INCLUDING WITHOUT LIMITATION STALKING, HARASSMENT THAT IS SEXUAL OR OTHERWISE, ACTS OF PHYSICAL VIOLENCE, AND DESTRUCTION OF PERSONAL PROPERTY) OR ANY DISPUTE WITH ANY USER; (III) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; (IV) ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF THE SERVICES OR YOUR DATA OR TRANSMISSIONS; OR (V) ANY OTHER MATTER RELATING TO THE SERVICES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

INKLINK EXPRESSLY DISCLAIMS ANY LIABILITY THAT MAY ARISE BETWEEN USERS RELATED TO OR ARISING FROM USE OF THE SERVICES. BECAUSE INKLINK IS NOT INVOLVED IN THE ACTUAL INTERACTIONS BETWEEN ARTISTS AND CLIENTS OR IN THE PROVISION OF ANY PROFESSIONAL SERVICES, YOU HEREBY RELEASE AND FOREVER DISCHARGE INKLINK AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND LICENSORS FROM ANY AND ALL CLAIMS, DEMANDS, DAMAGES (ACTUAL OR CONSEQUENTIAL) OF EVERY KIND AND NATURE, WHETHER KNOWN OR UNKNOWN, CONTINGENT OR LIQUIDATED, ARISING FROM OR RELATED TO ANY DISPUTE OR INTERACTIONS WITH ANY OTHER USER, WHETHER ONLINE OR IN PERSON, WHETHER RELATED TO THE PROVISION OF PROFESSIONAL SERVICES OR OTHERWISE.

XXII. INDEMNIFICATION

You agree to defend, indemnify and hold harmless Inklink and its affiliates, officers, directors, employees, agents, partners and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, debt and expenses (including but not limited to attorney's fees) arising from or relating to:

• (i) your use of and access to the Services;
• (ii) Professional Services facilitated by the Services or any interaction between you and another User;
• (iii) your violation of any term of these Terms of Service;
• (iv) your violation of any rights of a third party, including without limitation any copyright, intellectual property, trade secret or privacy right;
• (v) any third-party claims or damages relating to death, personal injury or emotional distress arising from or related to use of the Services or the Professional Services. This defense and indemnification obligations will survive the termination of this Agreement and your use of the Services.

XXIII. PRIVACY

Our collection of data and information via the Services from Users and others is subject to our Privacy Policy. You understand that through your use of the Services you consent to the collection and use (as set forth in the Privacy Policy) of such data and information.

XXIV. SECURITY

We have implemented technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.

XXV. DISPUTE RESOLUTION

We want to address your concerns without needing a formal legal case. Before filing a claim against Inklink, you agree to try to resolve the dispute informally by contacting us at support@inklinkup.com. We will try to resolve the dispute by contacting you via email. If the dispute cannot be resolved informally within thirty (30) days of submission, you and/or Inklink agree to resolve any claims related to these Terms of Service through final and binding arbitration.

Any dispute, controversy, or claim arising out of or relating to these Terms of Service, or the breach, termination, or invalidity thereof, shall be settled by arbitration administered by the Danish Institute of Arbitration (Danish Arbitration) in accordance with the rules of Danish Arbitration in force at the time of the commencement of the arbitration. The seat of arbitration shall be Aarhus, Denmark. The language of the arbitration shall be English or Danish, as agreed by the parties.

Any such dispute shall be arbitrated on an individual basis and shall not be consolidated with any claim or controversy of any other party. If you are a consumer residing in the EU/EEA, you may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

XXVI. MISCELLANEOUS; CHANGES

These Terms of Service and all referenced exhibits or policies, including the Privacy Policy, constitute the entire agreement between you and Inklink concerning the subject matter herein and the use of the Services supersedes any and all previous agreements, written or oral, between you and Inklink, including previous versions of these Terms of Service.

Inklink reserves the right, at its sole and absolute discretion, to change, modify, add to, supplement or delete any of these Terms of Service and all referenced exhibits or policies, including the Privacy Policy. Inklink will endeavor to notify you of any material changes by email or in-app notification at least fourteen (14) days before the changes take effect. If any future changes to these Terms of Service are unacceptable to you or cause you to no longer be in compliance with these Terms of Service, you must terminate and immediately stop using Inklink. Your continued use of Inklink following any revision to these Terms of Service constitutes your complete and irrevocable acceptance of any and all such changes.

Inklink may assign these Terms of Service or any other agreement with you in whole or part at any time.

These Terms of Service and the relationship between you and Inklink shall be governed by and construed in accordance with the laws of Denmark. You and Inklink agree to submit to the personal and exclusive jurisdiction of the courts located within Denmark. If you are a consumer residing in the EU/EEA, nothing in these Terms shall deprive you of the protection afforded by mandatory consumer protection provisions of your country of residence.

Any failure of Inklink to enforce or exercise a right provided in these Terms of Service is not a waiver of that right.

Should any provision of these Terms of Service be found invalid or unenforceable, the remaining terms shall still apply.

You and Inklink both agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Services or these Terms of Service must be filed within ONE (1) YEAR after such claim or cause of action arose or be forever barred, except where such limitation is prohibited by applicable mandatory law.

Inklink will not be held liable for any delays or failure in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, riots, government actions, power failures, Internet or telecommunications failures, or third-party service provider failures.